Terms and Conditions

Last updated: December 12, 2024

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with sohaticare.com website (the "Service") operated by Sohati SAL ("us", "we", or "our").

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Shipping & Delivery

SohatiCare offers standard shipping of 1-5 Business Days.*

*Depending on areas, peak periods and high demand, (Such as Black Friday, Christmas, Anniversary, Ramadan... ) delays may occur, and delivery may take up to 15 Business Days. We appreciate your understanding.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

In the event that any discrepancies arise with the received order or products sent, Customers are required to report such occurrences within 72 hours of receiving the products. This reporting period begins from the moment the order is delivered to the customer's designated address.

NOTE:  We do not accept returns or exchanges for electronics, makeup, beauty, or hygiene products due to hygienic reasons. If you receive a defective product, please contact our customer support within 72 hours of delivery for assistance.

To report an issue or mistake with your order, please contact our customer support team through the contact details provided on our website. We are here to assist you and address your concerns.

Beyond 72 Hours:

After the 72-hour reporting window has elapsed, we regret that we will not be held responsible for any disputes or discrepancies related to the order. Customers are encouraged to thoroughly inspect their orders upon receipt and report any concerns within this timeframe to ensure timely resolution.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

In addition, it is important to note that product types that fall under "bundles" are excluded from any promotions and offers, and all bundle & offers sales are final, meaning there will be no returns or exchanges to these types of purchases.

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Giveaway Policy

If the customer selected as a winner of a giveaway is not reachable within 72 hours after the announcement of the giveaway results, the prize will be considered unclaimed, and the customer will forfeit the right to the prize. In such cases, the giveaway will be automatically canceled. It is the responsibility of the participants to ensure that their contact information provided for the giveaway is accurate and up-to-date to facilitate prize distribution.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Sohati SAL and its licensors. The Service is protected by copyright, trademark, and other laws of both the Lebanon and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Sohati SAL.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Sohati SAL.

Sohati SAL has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sohati SAL shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability

In no event shall Sohati SAL, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Sohati SAL its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Lebanon, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.